There’s a lot of information here, but the gist of it is that we use some technical tracking of your browsing activity on an anonymous basis that cannot be used by us to identify who you are. Any data you submit to us – via email or when using our contact or booking forms, for example – is kept by us to help answer your query, make your booking, or provide the services you want when you stay – only with your express consent, and only for those purposes. We never pass on any personal customer details to third parties, and our site is protected by SSL encryption.
If you want any more information, please read the rest of this page. If this is unclear (we’ve had to use quite dry, legalistic language to make sure we’re following our legal obligations, so it’s not the easiest thing to read), please email or call with any specific questions you may have, and we’ll do our best to answer.
Who we are
Our website address is: https://albergoleso.com.
Declaration made in accordance with Art. 13 of EU Regulation 2016/679 issued by the European Parliament and Council on 27 April, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Personal data include, for example: name, e-mail address, phone number, address, credit card details, birthday, or those data that contributes to the personal identification of a person.
1. What data do we process?
Pursuant to Art. 13 of the European General Data Protection Regulation, we process the following data:
- Personal data (surname, name, address, e-mail, telephone number, fax number, date of birth) as well as your language and the license plate of your vehicle.
- The data shown in your passport or identity card.
- Data related to your method of payment (e.g. bank account details, credit card details).
- Date of arrival. Length of stay. Any personal preferences associated with your stay.
2. What is your data processed for?
We collect and use your personal data in order to answer requests for information via email or the phone, to be able to provide our services, and to allow easy access to our website.
The data provided will be processed for the following purposes:
- Storage of data to help expedite future bookings and requests.
- For the implementation of pre-contractual and contractual requirements relative to the guest’s visit (booking, period of stay, departure, etc.).
- Forwarding of communications and telephone calls directly to the guest.
- Management of extra services as agreed.
- Forwarding information, special offers and new features offered by the hotel by e-mail, ordinary mail, and other means of communication concerning the hotel, the local area and any local events, etc. The consent to the data processing referring to the sending of information, offers and news about the hotel and its surroundings is given on a voluntary basis. If you are no longer interested in receiving such information, you can inform us any time. Without this data we will be unable to deliver any offers or relevant news.
- For compliance with legal obligations
For further information on the topic of why we process your data, see also the point “Data collection” on this page, below.
Your personal data will be processed in accordance with the contract and with current legislation, as set forth in the provisions of EU Regulation 679/2016 (GDPR). Consent for the processing of personal data included in special categories is given on a voluntary basis.
Should you refuse to release basic data, travel document data and bank data, it will not be possible to fulfil the contractual obligations and accommodate you at our establishment. We do not apply profiling and automated decisions.
3. Legal ground for data processing
Legal ground for the processing of your data:
- Compliance with obligations and pre-contractual and contractual requirements
- Your consent
- Compliance with legal and judicial obligations
- Legitimate interests (e.g. for improvements to our client service and our contacts with the clients – also regarding direct advertising – or video surveillance intended to protect persons and property from possible aggression, theft, robbery, damage and vandalism, as well as for fire protection and safety in the workplace). (For each purpose whose legal ground comprises legitimate interest, the nature of such legitimate interest must be specified).
4. To whom do we pass personal information?
We take the protection of your personal rights very seriously. We do not sell or rent your data to any third parties.
These companies can be the following:
(Subjects = Persons, companies or office communities)
- Subjects with which cooperation is necessary to provide our services (e.g. our host provider.)
- Subjects hired for the technical maintenance of our hard- and software.
- Subjects who assist and advise us on administrative, accounting, tax, legal, financial, marketing and communication issues, relating to the provision of services.
- Subjects, authorities or other entities to which your personal information is required to be submitted for legal and regulatory reasons.
- Persons authorized by the controller to process personal data, required for activities related to the provision of services. They are committed to confidentiality or have a responsible legal obligation to maintain confidentiality (e.g. employees of the controller).
(You can find more info about “when and to whom we pass personal information” under the topic heading “Data acquisition on our web site”, below.)
5. Storage of personal data
The duration of data storage is calculated on the basis of the obligations for the conservation of the data and the requirements demanded by the law. If your personal data are processed in order to comply with a legal requirement or a contractual obligation, they will be kept only for the time that is strictly necessary for their processing. If the data are processed with your consent, they will be kept until that consent is revoked.
6. Data acquisition on our web site
The following gives a simple overview of what happens to your personal information when you visit our website.
How do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form on our website or on other portals.
Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.
6.1. Contact form
Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) GDPR. You have the right to withdraw your consent at any time by simply contacting us by e-mail. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
6.2. SSL or TLS encryption
This site uses SSL encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
6.3. Server log files
The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) GDPR. The website operator has a legitimate interest to ensure an optimized service provided free of technical errors. Therefore server log files have to be stored.
6.4. Analytics and third-party tools
When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is anonymous, i.e. we will not be able to identify you from this data.
You can object to this analysis. We will inform you below how to exercise your options in this regard:
If you choose to disable cookies, you may lose some features and functionality and some contents of our website may not be displayed or may not function correctly.
1a. What are cookies?
According to their function, cookies are divided in following categories:
Technical and analytics cookies: According to Italian privacy legislation, the following types of cookies are considered “technical cookies” and can be used without the explicit consent of the user:
Navigation cookies: Navigation cookies are necessary to make the website work properly and to make users’ experience easier and faster. They also make it possible to access secure areas of the website and to register i.e. to newsletters.
Function cookies: These cookies make it possible for specific features of the site to function, in order to make the website and your online experience more user-friendly.
Analytics cookies: These cookies monitor website usage statistics without personally identifying individual visitors. These cookies help us understand how visitors interact with our websites by providing information about the areas visited, the time spent on the website, etc. These cookies don’t identify you as an individual. All data is collected and aggregated anonymously.
To get more information about these cookies, see the links below.
YouTube, Google Analytics, Google Maps, Google Plus
Profiling cookies: Online behavioural advertising (also known as interest-based advertising) is a way of serving advertisements on the websites you visit and making them more relevant to you and your interests. This happens thanks to profiling cookies. The information contained in a cookie is used to track a user’s activity when visiting pages online.
The information collected and used for this type of
advertising is not personal, in that it does not identify you – the user – in
the real world. No personal information, such as your name, address or email
address, is used. Data about your browsing activity is collected and analysed
Profiling cookies remain stored on users’ device for a longer time.
Users can opt out of behavioural advertising permanently by disabling interest-based advertising by Google here: https://www.google.com/settings/ads/onweb/
Detailed information and links about profiling and remarketing cookies are available on the official website of the European Interactive Digital Advertising Alliance: www.youronlinechoices.eu
2a. What types of cookies do we use?
These are necessary to show the pages correctly, to make the features of the website function properly and to access secure areas. Use this tool to check which cookies are set and used by our site: www.cookie-checker.com
According to current Italian legislation, not all types of cookies require a specific and express consent to be used. In the case of technical cookies express consent is not required, as the legislation recognizes that technical cookies are indispensable for a website to work correctly.
According to the Italian Privacy Agency, analytics cookies are to be considered as technical cookies used to collect anonymous data about website usage statistics. Analytics cookies help us improve our website and offers; thanks to them we can monitor which types of content, what links and features users enjoy most, for instance.
For our statistics we use the “Google Analytics” tool by Google Inc. Google Analytics may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google.
The main cookie used by Google Analytics is the ‘__ga’ cookie.
For more detailed information about “Google Analytics” read on for “c) Google Analytics”
Third party cookies and services
Our website uses the following third party services:
Google Maps, Google Analytics
Currently our website DOES NOT use profiling cookies.
3a. How can I control or disable cookies?
In your browser you can disable cookies or delete the ones that have already been saved. By disabling cookies, some contents or features of our site may not function properly or may not be shown correctly.
Learn how to block, disable or delete cookies in the browser you use:
Google Analytics opt-out browser add-on:
If you want to prevent your data from being stored and used by Google Analytics, you can click on this link: deactivate Google Analytics for this web site
Third party cookies:
You can disable or delete each of them separately. On the site of the European Interactive Digital Advertising Alliance you find detailed instructions: www.youronlinechoices.eu
b) Google Maps
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.
c) Google Analytics
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
7. What rights do you have regarding your data?
Right of access by the data subject: In accordance with art. 15 of the GDPR, you are entitled to be informed of the personal data processed, their provenance, nature, possible forwarding to third parties (in such case identifying the same) and their utilization.
Right of rectification and erasure: In accordance with art. 16 of the GDPR, you may at any time require the rectification or completion of your personal data. Similarly, in accordance with art. 17 of the GDPR, you are entitled to require the erasure of the data. In the presence of published data, you also enjoy the “right to be forgotten”, i.e. to request the measures necessary to erase all the links, copies, replications and similar.
Right to object: You may at any time exercise your right to object as described in art. 21 of the GDPR and modify or entirely revoke your consent for the future.
Right of restriction (or blocking) of processing: In accordance with art. 18 of the GDPR, you may require the restriction of the processing of your personal data. The relevant data may be processed only subject to specific prior consent, i.e. their processing will be effectively limited.
Right to data portability: In accordance with art. 20 of the
GDPR, you are entitled to request and receive the personal data provided by
yourself in a structured, commonly used and machine-readable format, and you
have the right to require their transmission to another controller.
In accordance with art. 77 of the GDPR, you have the right to lodge a complaint with the supervisory authority.
8. Characteristics of consent
Your personal data will be processed in accordance with the contract and with current legislation, as set forth in the provisions of EU Regulation 679/2016 (GDPR).
Consent for the processing of personal data included in special categories is given on a voluntary basis. In the absence of such consent, the personal data cannot be processed for any future bookings.
Consent for the processing of personal data as regards the forwarding of information, special offers and new features offered by the hotel, too, is voluntary. If the personal data are not provided, then offers and other information shall not be supplied.
The person responsible reserves the right to change or update the content in whole or in part, also due to changes in applicable legislation.